Vactidy & Vexilar | Blitz V12 Cordless Vacuum Cleaner

Vactidy is our global brand name. However, in specific European markets, we utilize the established Vexilar trade name for our operations. This strategic approach allows us to better serve local markets, but rest assured, behind both names is one unified team dedicated to providing you with the best cleaning experience.

No, all taxes are included in the product price.

For short runtime, ensure the battery is fully charged and try using a lower power setting. If the vacuum won't charge, check that the power adapter is firmly connected and that the wall outlet is working. If the issue continues, please email support@vactidy.com for assistance.

Weak suction is often caused by a full dustbin, clogged filters, or a low power setting. Please empty the dustbin, clean all filters, and check that all components are sealed properly. For persistent issues, contact support@vactidy.com.

Simply contact our customer service team immediately with your order number. If your package hasn't left our warehouse, we'll cancel it for you. If it's already on the way, you can refuse the delivery. Once the package is delivered, you'll need to follow our return process, which may involve a return shipping fee.

Every Vactidy product comes with our full customer care promise 30-day return policy for undamaged products and two-year limited warranty(accessories not included). Please see Return & Warranty.